Responsible Gaming — Play Smart, Stay in Control
ra99 is committed to providing a safe, fair, and enjoyable environment for all players across Bangladesh. Gambling should always be entertainment, never a burden.
At ra99, we believe that gambling is a form of leisure and entertainment, and we are committed to making sure it stays that way for every player on our platform. Responsible gaming is not just a legal requirement — it is a core value that shapes how we design our products, educate our players, and respond to those who may need help.
Problem gambling can affect anyone, regardless of age, income, or background. Players in Dhaka, Chittagong, Sylhet, and across Bangladesh can access our full suite of responsible gaming tools at any time, directly from their ra99 account. We encourage every player to use these tools proactively — not just in moments of crisis, but as a regular part of healthy gaming habits.
Age Restriction — 21+ Only
ra99 enforces a strict minimum age of 21 years for all players. Age verification is carried out at the point of registration and is supported by KYC procedures that may require government-issued identification, such as a National ID card or passport. Any account found to belong to a person under the age of 21 will be closed immediately and any associated funds will be dealt with in accordance with our Terms & Conditions.
We also encourage parents and guardians to use parental control software to prevent minors from accessing online gaming sites. If you believe a minor has accessed ra99, please contact our support team immediately so we can take appropriate action.
Our Responsible Gaming Tools
ra99 provides a range of practical tools to help players stay in control of their gaming activity. All tools are available directly from your account and take effect promptly when activated.
Set daily, weekly, or monthly deposit limits to keep your spending within a budget you are comfortable with. Once a limit is set, it cannot be increased immediately — a cooling-off period applies to protect you from impulse decisions.
Set a time-out period of 24 hours, 7 days, 30 days, or a custom duration. During a time-out, your ra99 account will be temporarily inaccessible for gaming. Time-outs are ideal if you want a short break to reassess your gaming habits.
If you feel you need a longer break from gambling, self-exclusion allows you to suspend your ra99 account for a minimum period of 6 months. During self-exclusion, you will not be able to log in, deposit, or place bets. Contact ra99 support to activate self-exclusion.
You have the right to permanently close your ra99 account at any time. Once closed, your account cannot be reopened. All pending withdrawals will be processed in accordance with our standard withdrawal procedures. Contact ra99 support to request a permanent account closure.
Enable session reminders that notify you how long you have been playing and how much you have spent in a session. Reality checks appear as on-screen alerts at intervals you choose, helping you stay aware of your activity in real time.
Set a maximum loss threshold for a defined period. When your losses reach the limit you have set, ra99 will automatically restrict further play for that period. This tool ensures your losses never exceed a level you have pre-approved.
Tips for Healthy Gaming Habits
The following habits help ensure that gaming at ra99 remains a positive experience. We recommend every player adopt these practices as part of their regular routine.
Recognising Problem Gambling
Problem gambling can develop gradually, and it is not always easy to recognise in yourself. The following are common warning signs. If any of these apply to you, we strongly encourage you to reach out for support.
If you recognise any of these patterns in your own behaviour, please do not wait — contact ra99 support or use one of the responsible gaming tools described on this page to take immediate action. You do not need to be in crisis to seek help; acting early is always the right decision.
Quick Self-Assessment
Ask yourself the following questions honestly. If you answer "yes" to two or more, we recommend speaking with ra99 support or taking a break from gambling.
1. Have I ever spent more on gambling than I originally intended in a single session?
2. Have I ever borrowed money or sold something to fund my gambling?
3. Have I felt the need to gamble with larger amounts to get the same level of excitement?
4. Has gambling caused arguments, tension, or stress in my personal or family life?
This self-assessment is not a clinical diagnostic tool. It is provided as a general guide only. If you have concerns about your gambling, please contact ra99 support directly.
How to Activate Responsible Gaming Tools
All responsible gaming tools at ra99 are available directly through your player account. To set deposit limits, loss limits, or session time limits, log in to your ra99 account and navigate to the responsible gaming or account settings section. Changes to these limits take effect immediately for increases in restriction, while requests to reduce restrictions are subject to a mandatory cooling-off period.
To request a time-out or self-exclusion, please contact ra99 support directly using the email address in the footer of this website. Self-exclusion requests are processed promptly and take effect as soon as they are confirmed. Once a self-exclusion is in place, it cannot be lifted before the agreed minimum period has elapsed.
If you are unsure which tool is most appropriate for your situation, or if you want to talk through your options with a member of the ra99 team, please reach out. Our support staff are trained to respond to responsible gaming requests with sensitivity, confidentiality, and without judgment.
Get Support — You Are Not Alone
If gambling is causing you distress or harm, please reach out. ra99 offers direct support through our customer support team, and we can also point you toward additional resources. There is no shame in asking for help — it is the most responsible step you can take.
Contact our support team at any time using the email address shown in the footer of this website. Our team is available to assist with responsible gaming requests, account restrictions, and self-exclusion. All requests are handled with complete confidentiality.
Our FAQ section covers common questions about responsible gaming tools, account limits, and how to request a self-exclusion or account closure. Visit the FAQ page for quick answers.
ra99 is committed to responding to all responsible gaming requests promptly and with care. If you contact us asking for help, you will be heard. We will never pressure you to continue playing or minimise your concerns — your wellbeing comes first.
ra99's Commitment to Responsible Gaming
Responsible gaming is embedded in every aspect of how ra99 operates. From the moment a new player registers, our platform is designed to promote informed, controlled, and enjoyable play. We display responsible gaming information prominently, we make our tools easy to access, and we train our support staff to handle sensitive enquiries with care and professionalism.
We review our responsible gaming policies regularly and update our tools and procedures in line with best practice standards. ra99 believes that a sustainable, trustworthy gaming platform is one that genuinely cares about its players — and that means taking responsible gaming as seriously as any other aspect of the service we provide to players across Bangladesh.
Play Responsibly — Explore ra99 Safely
Now that you know how ra99 supports responsible play, feel free to explore our games and sports markets — always within limits that work for you.