ra99 Privacy Policy — How We Handle Your Data
Your privacy is important to us. This policy explains what data ra99 collects, why we collect it, and how we keep it safe.
Last updated: January 2026
This Privacy Policy describes how ra99 collects, uses, stores, and protects the personal information of players and visitors on the ra99 platform. By using ra99, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use the ra99 platform.
ra99 is committed to protecting the privacy of all players and site visitors. We handle personal data responsibly and in accordance with applicable data protection principles. This policy applies to all personal data collected through the ra99 website and any associated services. ra99 collects only the data that is necessary to deliver a safe, fair, and reliable gaming experience to players across Bangladesh. We do not sell personal data to third parties, and we do not use personal data for purposes beyond those described in this policy.
Information We Collect
ra99 collects personal information from players and visitors in order to provide and improve our services. The categories of data we collect include the following:
Full name, date of birth, national ID or passport details collected at registration and during KYC verification.
Mobile phone number and email address provided during account registration. Used for account management and support.
Payment method identifiers (e.g. bKash wallet number, Nagad number) used for deposits and withdrawals. We do not store full payment credentials.
IP address, device type, browser type, operating system, and session data collected automatically when you access ra99.
Betting history, game session logs, bonus usage, deposit and withdrawal records associated with your account.
General location derived from IP address. We do not collect precise GPS coordinates. Location data is used for fraud prevention and eligibility verification.
How We Use Your Information
ra99 uses the personal data we collect for the following purposes. We do not use personal data for any purpose not listed here without first obtaining your explicit consent.
To register and maintain your ra99 account, process deposits and withdrawals, verify your identity and age, deliver customer support, and communicate important account-related information including security alerts and transaction confirmations.
To detect and prevent fraudulent activity, money laundering, underage gambling, and other prohibited conduct. ra99 uses automated systems and manual review processes to monitor account activity for suspicious patterns. This processing is necessary for the safety of all players and the integrity of the platform.
To analyse how players use the ra99 platform, identify technical issues, improve game performance and page load speeds, and develop new features and services. Analytics data is processed in aggregated and anonymised form wherever possible.
To comply with applicable legal obligations, including responding to lawful requests from regulatory authorities, law enforcement agencies, and financial intelligence units in connection with anti-money laundering and counter-terrorism financing requirements.
Legal Basis for Processing
ra99 processes personal data on the following legal bases: (a) Contract performance — processing necessary to provide the services you have requested, including account management, deposit processing, and game delivery; (b) Legitimate interests — processing necessary for fraud prevention, platform security, and product improvement, where those interests are not overridden by your rights; (c) Legal obligation — processing required to comply with applicable law, including anti-money laundering regulations and age verification requirements; (d) Consent — where you have provided explicit consent for a specific processing activity, such as receiving promotional communications.
Where processing is based on consent, you have the right to withdraw that consent at any time by contacting ra99 support. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
Sharing Your Information
ra99 does not sell personal data. We share personal data only in the limited circumstances described below.
ra99 shares personal data with trusted third-party service providers who assist in delivering the ra99 platform and its services. These include payment processing partners (bKash, Nagad, Rocket), game software providers (Pragmatic Play, Evolution Gaming, and others), KYC and identity verification services, and IT infrastructure and cloud hosting providers. All service providers are bound by data processing agreements and are prohibited from using personal data for any purpose other than providing their contracted services to ra99.
ra99 may disclose personal data to law enforcement agencies, regulatory bodies, financial intelligence units, or other competent authorities where required by applicable law or where we have a good-faith belief that such disclosure is necessary to prevent fraud, protect the safety of players or third parties, or comply with a legal obligation.
ra99 does not sell, rent, or trade personal data to third parties for marketing purposes. We do not share personal data with advertising networks for the purpose of targeting advertisements to ra99 players based on their personal profile or gaming behaviour outside the ra99 platform.
Cookies and Tracking Technologies
ra99 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and analyse how the site is used. Cookies are small text files stored on your device by your web browser. ra99 uses the following categories of cookies: strictly necessary cookies (required for the platform to function), functional cookies (which remember your preferences such as language settings), and analytics cookies (which help us understand how players use the site).
You can control or disable non-essential cookies through your browser settings. However, please note that disabling certain cookies may affect the functionality of the ra99 platform. Strictly necessary cookies cannot be disabled as they are essential for the platform to operate securely. For further information on managing cookies, please consult your browser's help documentation.
Data Retention
ra99 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. Account data is retained for the duration of the account and for a period of up to 7 years following account closure, in compliance with financial record-keeping obligations applicable to online gaming platforms.
Gaming activity records, transaction logs, and KYC documentation may be retained for a longer period where required by applicable anti-money laundering regulations or where retention is necessary for the resolution of a dispute or legal claim. When personal data is no longer required, it is securely deleted or anonymised in accordance with our internal data management procedures.
How We Protect Your Data
ra99 implements a range of technical and organisational security measures to protect personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and the ra99 servers, encrypted storage of sensitive personal data, access controls limiting data access to authorised personnel only, regular security assessments and vulnerability testing, and staff training on data protection and security protocols.
While ra99 takes all reasonable steps to protect personal data, no system of transmission over the internet or electronic storage is completely secure. ra99 cannot guarantee the absolute security of data transmitted to or from the platform. If you have reason to believe that your account has been compromised, you should contact ra99 support immediately and change your password.
Your Privacy Rights
As a ra99 player, you have a number of rights in relation to your personal data. To exercise any of these rights, please contact ra99 support using the email address listed in the footer of this website.
You have the right to request a copy of the personal data ra99 holds about you. We will provide this information within a reasonable timeframe following receipt of a verified request.
You have the right to request correction of any inaccurate or incomplete personal data ra99 holds about you. You may update certain account details directly through your account settings, or by contacting ra99 support.
You have the right to request deletion of your personal data in certain circumstances, such as where the data is no longer necessary for the purpose it was collected. This right is subject to ra99's legal obligations to retain certain data under applicable law, including financial record-keeping and anti-money laundering requirements.
You have the right to request that ra99 restricts the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing based on legitimate interests.
Where processing is based on your consent or on a contract, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format, and to request that this data be transmitted to another controller where technically feasible.
ra99 will respond to all data rights requests within a reasonable timeframe. We may need to verify your identity before processing a request. In some cases, we may be unable to fulfil a request where doing so would conflict with a legal obligation or where the data is required for the prevention or detection of fraud.
Children and Minors
ra99 is strictly an adults-only platform. We do not knowingly collect personal data from any person under the age of 21. ra99 employs age verification measures at the point of registration and may request additional identity documentation at any time to confirm that a player meets the minimum age requirement. If ra99 discovers that personal data has been collected from a person under the age of 21, that data will be deleted promptly and the associated account will be closed. If you believe that a minor has registered on ra99, please contact ra99 support immediately so that we can investigate and take appropriate action.
Third-Party Links and Services
The ra99 platform may contain references to third-party services, including game software providers and payment processing partners. ra99 is not responsible for the privacy practices or content of any third-party services. This Privacy Policy applies solely to data collected by ra99 through the ra99 platform. Players who interact with third-party services do so subject to the privacy policies of those third parties, which ra99 encourages you to review independently.
Changes to This Privacy Policy
ra99 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the date shown at the top of this page and, where appropriate, notify registered players via the contact details held on their account. We encourage all players and visitors to review this Privacy Policy periodically to stay informed of how ra99 handles personal data. Continued use of the ra99 platform following the posting of any changes constitutes acceptance of the revised policy.
Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way ra99 handles your personal data, please contact ra99 support using the email address shown in the footer of this website. ra99 takes all privacy enquiries seriously and will respond within a reasonable timeframe.
All privacy-related requests will be acknowledged promptly and handled in accordance with the procedures described in this policy. Where a request involves the rights described in Section 8, we may need to verify your identity before proceeding. ra99 is committed to resolving all privacy enquiries fairly and transparently.
Your Privacy Is Protected at ra99
Now that you understand how ra99 handles your data, explore our full range of casino games and sports betting markets. Your information is always safe with us.